Updates added under.
A serious T-Cell outage is stopping prospects from logging into their accounts and utilizing the corporate’s cell app.
T-Cell customers attempting to entry their accounts obtain an error warning that the cell service’s web site has been “unplugged.”
“Oops, someone unplugged the positioning. The positioning is at the moment unavailable. We’re engaged on it, however within the meantime please give us a name for something you want,” the error reads.
Earlier than this, prospects noticed a Conduktor error for T-Cell’s Apache Kafka occasion retailer and stream-processing platform warning that the service routing the ‘account.t-mobile.com’ host and the T-Cell for Enterprise website at ‘tfb.t-mobile.com’ couldn’t be discovered.
“Uh oh! We will not discover the service to route this host handle to! Please test the deployment. If TLS is enabled, please validate certificates,” the error cautioned.
Based on an inside system situation alert seen by BleepingComputer, T-Cell’s frontline groups additionally see sign-in and different errors in a number of functions.
These points began at 12:19 PM PT and influence the staff’ capacity to course of activations, upgrades, account modifications, and funds.
Retail and buyer care T-Cell staff are requested to inform prospects calling in to report these points that “we’re experiencing system challenges impacting our capacity to course of almost all transactions.”
In June 2020, T-Cell skilled one other main outage following a leased fiber circuit failure from a third-party supplier, leaving tens of hundreds of T-Cell customers with out an Web connection and blocking them from making or receiving calls.
Replace January 11, 19:01 EST: T-Cell informed BleepingComputer that the outage is the results of a technical situation, not a cyberattack.
“This isn’t a cyberattack. It’s an inside technical situation that has quickly impacted some platforms. We’re working shortly to resolve it,” T-Cell mentioned.
Replace January 11, 20:14 EST: T-Cell informed BleepingComputer that the outage is now resolved and on-line accounts are actually accessible once more.
