Conversational AI revolutionizes the customer experience landscape
I think the same applies when we talk about either agents or employees or supervisors. They don’t necessarily want to be alt-tabbing or searching multiple different solutions, knowledge bases, different pieces of technology to get their work done or answering the same questions over and over again. They want to be doing meaningful work that […]
Modernizing telecom networks with AI-powered Azure for Operators
In this article I’m looking forward to joining our customers and partners at Mobile World Congress (MWC), February 26 to February 29, 2024, in Barcelona. Advancements in generative AI continue to accelerate the pace of industry transformation, with telecommunications emerging as a leader in AI adoption. Read the blog Accelerating Telco Transformation in the Era […]
Putting AI into the hands of people with problems to solve | MIT News
As Media Lab students in 2010, Karthik Dinakar SM ’12, PhD ’17 and Birago Jones SM ’12 teamed up for a class project to build a tool that would help content moderation teams at companies like Twitter (now X) and YouTube. The project generated a huge amount of excitement, and the researchers were invited to […]
Trump wants to unravel Biden’s landmark climate law. Here is what’s most at risk.
By some accounts, the law has helped spur hundreds of billions of dollars in private investment into projects that could create nearly 200,000 jobs—and get this: eight of the 10 congressional districts set to receive the biggest clean-energy investments announced in recent quarters are led by Republicans, according to one analysis (and backed up by […]
Accelerating telco transformation in the era of AI
AI is redefining digital transformation for every industry, including telecommunications. Every operator’s AI journey will be distinct. But each AI journey requires cloud-native transformation, which provides the foundation for any organization to harness the full potential of AI, driving innovation, efficiency and business value. This new era of AI will create incredible economic growth and […]
How are climate changes affecting your location? Find out with Weather from Microsoft Start.
Extreme weather seems to be in the news a lot lately. Weather events like stronger tropical cyclones, record rainfalls, extended droughts, heat waves, wildfires and smoke are all breaking records more frequently, impacting the lives of millions. In fact, the past 8 years are the warmest ever recorded – as far back as 1850 – […]
Yes, remote learning can work for preschoolers
Mariam, one of the mothers in the camp, has two girls, five and four years old, and her greatest wish is that they get an education. She herself stopped her schooling at the sixth grade. “Reading and writing,” she said through an interpreter, “is the most important thing in life.” A focus on resilience Sesame […]