Each enterprise is seeking to develop, however how they accomplish that, and differentiate themselves towards opponents, is determined by the journey that they create for his or her clients. Whereas there is no such thing as a good or unhealthy, there actually is best and finest. With the newly launched Lifecycle Follow Journey, we are going to assist you to obtain the latter!
For Cisco companions who wish to change into a greater model of themself, construct and optimize their apply, and earn increased buyer loyalty, Cisco has the Cisco Lifecycle Mannequin. This mannequin relies on the trade normal Land, Undertake, Develop, Renew (LAER) method. It goes a layer deeper although and particulars the 15 distinctive touchpoints all through the client lifecycle. It’s thoughtfully designed to drive clients to enterprise outcomes quicker. Every stage all through the journey comes with numerous instruments, applications, and processes to drive buyer success. On the core of this mannequin are the individuals concerned that maintain distinct roles and tasks to maneuver the client from stage 1: Want, to Use, all the way in which to the ultimate phases of Renew via Speed up into the following alternative.
To chop via complexity and cut back time spent to search out the knowledge you want, we have now launched the Lifecycle Follow Journey on Cisco Associate Journeys. At Cisco Associate Summit we introduced the supply of this new end-to-end digital expertise that permits and equips Cisco companions all through their Lifecycle transformation.
See it as your ‘Begin Right here’ to change into higher and extra worthwhile in your small business transformation. Throughout the 10 modules, you may be guided via Cisco instruments, portfolio choices, sources, and processes to equip you with the correct data to attain outcomes quicker. Taking this journey will assist achieve important data to:
Perceive the Cisco Lifecycle Mannequin and baseline your Follow Maturity with Associate Expertise Platform (PXP).- Construct your buyer segmentation technique, and put the correct individuals, processes, and instruments in place.
- Present added worth to clients by positioning the correct providers.
- Maximize profitability by figuring out and seizing upsell, cross-sell and renewal alternatives.
Are you able to change into higher, and even one of the best? Leverage the Lifecycle Follow Journey, it’s free and accessible to all Cisco Companions on Cisco Associate Journeys. This journey is for all companions that wish to construct their apply, whether or not you’re firstly of your transformation, or a CX Specialised associate that’s in search of methods to optimize and improve your apply. You’ll be able to hop between the modules, entry the knowledge that’s related to the stage that you’re in, and are available again to it at any time.
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