Microsoft is investigating an ongoing and widespread outage impacting the customers of its Groups communication platform and inflicting connectivity points, login issues, and message delays.
Whereas Redmond continues to be engaged on addressing these ongoing issues, it revealed {that a} networking subject is perhaps the foundation reason for this outage.
“We have recognized a networking subject impacting a portion of the Groups service and we’re performing a failover to remediate influence. Further info might be discovered below TM710344 within the admin middle,” tweeted the official Microsoft account for updates on Microsoft 365 service incidents.
Affected prospects have reported login and server connection points, desktop and cellular Groups apps freezing on the loading display screen, and message supply issues.
Different reviews point out chat historical past not being accessible and pictures now not displaying in chat, in addition to being left within the ready room after becoming a member of Groups conferences.
On impacted programs, prospects see “We have run right into a server error. Some capabilities may not work proper now however you may proceed to make use of the app” errors.
In line with the TM710344 incident report within the Microsoft 365 admin middle, the outage was first acknowledged by Redmond at 10:37 AM EST and it impacts prospects throughout North America, Europe, the Center East, and Africa areas.
The outage impacts customers performing a chilly boot, who could not be capable of log into groups and can see an “oops” web page. It additionally causes customers making an attempt to log into their accounts and unlocking units to see lacking messages.
“Our evaluate of service telemetry signifies a portion of database infrastructure that facilitates a number of APls is experiencing a networking subject, leading to influence,” Microsoft mentioned.
“We’re persevering with our investigation to isolate the underlying reason for the networking subject and develop remediation actions.”
Replace January 26, 12:55 EST: Added TM710344 incident report information.
Replace January 26, 13:28 EST: Microsoft says it is engaged on addressing the server points and is seeing indicators of enchancment.
“We have accomplished the failover within the EMEA area and repair telemetry is displaying some enchancment. The failovers for the North and South America areas are ongoing and we proceed to watch,” the corporate tweeted.
